Question 1

How do I get my templates after purchasing?

Accepted Answer

Immediately after your payment is confirmed, download links are sent to the email address you provided at checkout. You can download your PDFs right away — no waiting, no account required.

Question 2

What format are the templates in?

Accepted Answer

All templates are delivered as PDF files. They're designed to be opened in any PDF viewer (Adobe Acrobat, Preview on Mac, your browser, etc.) and are also compatible with tools like Notion, GoodNotes, and most PDF annotation apps.

Question 3

What if I don't receive my download email?

Accepted Answer

Check your spam or junk folder first — transactional emails sometimes land there. If it's not there within 5 minutes of purchase, contact us at support@vaultedtemplates.com with your order details and we'll resend it immediately.

Question 4

Can I re-download my templates later?

Accepted Answer

Yes. Your download links are valid for 30 days from the date of purchase. If you need access after that, just reach out and we'll sort it out.

Question 5

Do I need to create an account to purchase?

Accepted Answer

No account needed. You provide your email at checkout, pay, and get your download link. That's it.

Question 6

Can I use these templates for commercial projects?

Accepted Answer

Yes. All templates come with a personal and commercial use license. You can use them in your own business, for client work, or in any professional context.

Question 7

Can I share or resell the templates?

Accepted Answer

No. Each purchase is a single-user license. You may not redistribute, resell, or share the template files with others. If a colleague or client needs access, they'll need their own copy.

Question 8

Can I modify the templates?

Accepted Answer

Absolutely. You're encouraged to adapt, annotate, and customize the templates to fit your specific workflow. They're designed to be a starting point, not a rigid system.

Question 9

Can I use these templates with any AI tool?

Accepted Answer

Yes. All templates are designed to be tool-agnostic. The prompts and frameworks work with ChatGPT, Claude, Gemini, and any other major AI assistant.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover). All payments are processed securely.

Question 11

Do you offer refunds?

Accepted Answer

Because our products are digital downloads delivered instantly, we generally do not offer refunds after the download link has been accessed. If you have a technical issue or received the wrong file, contact us and we'll make it right.

Question 12

Is my payment information secure?

Accepted Answer

Yes. All payment data is encrypted and processed through a PCI-compliant payment processor. We never store your card details.

Question 13

Are there any subscriptions or recurring charges?

Accepted Answer

No. Every purchase is a one-time payment. You pay once, you own the template. There are no subscriptions, no renewals, and no hidden fees.

Question 14

How often do you add new templates?

Accepted Answer

New templates are added to the Vault every month. If you're looking for something specific that isn't available yet, reach out — we take requests seriously.

Question 15

Are the templates suitable for beginners?

Accepted Answer

Yes. Each template includes clear instructions and is designed to be usable immediately, even if you're new to AI tools. More advanced users will find the frameworks flexible enough to build on.

Question 16

What AI tools are the templates designed for?

Accepted Answer

The templates are built around the most widely used AI tools: ChatGPT, Claude, and Gemini. The prompt frameworks are written to work across all three without modification.

Question 17

Can I request a custom template?

Accepted Answer

We don't currently offer custom template commissions, but we do take inspiration from user requests when building new templates. Send your idea to support@vaultedtemplates.com.

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